If you are unable to attend an event or conference you have registered for, a substitute delegate may attend in your place, provided the EI Events team is notified in writing in advance. Only one such transfer can be made per delegate. Please email [email protected] with the details.
In the event of cancellation of attendance by the ticket purchaser, a refund, less 20% administration charge of the total monies due + VAT or 30% for International Energy Week bookings, will be made provided that notice of cancellation is received in writing at least 25 working days before the date of the event, conference or face-to-face or live online training course. No refunds will be paid, or invoices cancelled after this date. All refund requests will be processed, after February 16th 2026.
The EI reserves the right, in its sole discretion, to change the venue, format, content or timing of the conference programme, the virtual location or hosting medium of the conference or conference platform or the identity of any speakers or exhibitors. The EI reserves the right to run the event in online-only format if so dictated by external circumstances. In such case, the sponsorship and delegate fee shall remain payable in full, and the EI shall not be required to refund the Sponsor or delegate for any proportion of the fee or otherwise be held liable for any other costs or expenses incurred by the Sponsor or delegate in connection with the conference.
Where an event is cancelled in its entirety, we will endeavour to reschedule. If it cannot be rescheduled, or the delegate cannot make the new date, the delegate fee will be refunded. However, in the unlikely event of the cancellation occurring for reasons beyond our control, to ensure all costs up to the point of cancellation are met, delegates will receive a refund less 50% of the total monies due or paid.